Service
The quality and level of service that offers ROBOPAC S.p.A. to its distributors and customer is a business objective of primary importance. For this reason Robopac invests with continuity in service, so as to be constantly at the side of its customers and to better meet their needs in terms of:
- telephone technical support provided by qualified, experienced and constantly updated about Robopac’s products, able to care and provide the best support to clients of different geographical areas in which Robopac works. The service provided not only about information on the supplied product, but it gives the customer the possibility to update the product after purchase.
- widespread availability of spare parts which can be ordered by WEB, with the opportunity to consult on-line interactive spare parts catalogues on the site dedicated to the customer and making it possible to display immediately the accuracy of the required item, availability and its price. Moreover, the attention paid by Robopac to its Customers is shown through a wide range of spare parts still available for machines not longer on current production.
- documentation and information online, use and maintenance manuals, spare parts catalogues, wiring diagrams, dedicated technical documentation for engineers and servicemen published on the site that mention any performance improvements and changes from time to time made to the products, maintaining the traceability of the individual model sold.
- support in pre-sale with the customer to test the compatibility of the required machinery to the characteristics of the products to pack, through testes and practical demonstrations on the products range (samples).
- technical training on the product, even customized, through courses organized in
- telephone technical support provided by qualified, experienced and constantly updated about Robopac’s products, able to care and provide the best support to clients of different geographical areas in which Robopac works. The service provided not only about information on the supplied product, but it gives the customer the possibility to update the product after purchase.
- widespread availability of spare parts which can be ordered by WEB, with the opportunity to consult on-line interactive spare parts catalogues on the site dedicated to the customer and making it possible to display immediately the accuracy of the required item, availability and its price. Moreover, the attention paid by Robopac to its Customers is shown through a wide range of spare parts still available for machines not longer on current production.
- documentation and information online, use and maintenance manuals, spare parts catalogues, wiring diagrams, dedicated technical documentation for engineers and servicemen published on the site that mention any performance improvements and changes from time to time made to the products, maintaining the traceability of the individual model sold.
- support in pre-sale with the customer to test the compatibility of the required machinery to the characteristics of the products to pack, through testes and practical demonstrations on the products range (samples).
- technical training on the product, even customized, through courses organized in
Robopac and Customer as well.
- request for technical service at Customer headquarters.
AREA ORDER ROBOPAC
AREA AFTER SALES ROBOPAC
P.I. 02691590406
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