ROBOPAC IS PRESENT WORLDWIDE WITH WIDESPREAD NETWORK OF TECHNICIANS.
NOT ONLY THEY WILL KEEP YOUR MACHINE WORKING, BUT THEY WILL ENSURE ITS OPTIMUM FUNCTIONING, TO MAINTAIN AND INCREASE YOUR LINE'S PRODUCTIVITY.
On site support includes different activities, such as diagnostic visit and report, audits, programmed maintenance, overhauls, upgrades installation and emergency, intervention to fix problems.
Robopac provides a comprehensive and professional after sales service assuring worldwide assistance and maintenance, from the moment of purchase, the customer is assisted at all stages of the service by technicians and commercial consultants with high competence and professionalism.
Robopac guarantees an effective and immediate service, minimizing the downtime of the machines, thanks to the following services:
- video assistance, and remote service
- an efficient spare parts
- upgrade
- specialized courses on use and maintenance
The equipment's audit will include a check on performance, as well as on wear part and on any other issue to be reported.
This activity is extremely important, since the customer can understand the conditions of the machine, and plan spares purchase as well as eventual further interventions.
Robopac technician's maintenance activities are scheduled according to the information supplied during the inspection visits. After the visit and the report being approved by the customer, we will the plan and scheduled a series of activities to carry out in order to reach the maximum efficiency of the machine.