BOOST YOUR MACHINE'S LIFECYCLE.
AS AN ORIGINAL MACHINE MANUFACTURER, WE KNOW EXACTLY WHAT YOUR PRODUCTION LINE NEEDS TO GIVE CONSTANT OPTIMAL RESULTS.
Our skilled engineers analyse and test any part before ontime delivery. Because premium service plays a crucial part in your business performance.
One of the main objective of Robopac is to quickly supply the spare parts requested by customers.
Trained and motivated staff and a dedicated automatic warehouse containing over 20,000 different codes of spare parts make it possible to achieve an excellent level of service.
In addition to the warehouse at the main plant, Robopac customers can rely on the presence of spare parts warehouses in each branch. Moreover, spare parts are also available at the Dealers premises with whom, upon their request, the most suitable and consistent composition of the stock is defined.
Besides a quick delivery of the requested spare parts, Robopac guarantees to its customers, thanks to a remarkable digitalization of the related services, such as the online purchasing portal "MYROBOPAC", the spare parts catalog of every single machine present on line, the photographic packing list, the maximum easiness in finding the right information, the possibility of receiving orders at any time (24/7), the exact control of the contents and a constant traceability of every shipment made.
A new and important implementation characterizes the design of MyRobopac, the Aetna Group portal dedicated to Service for Robopac Solutions in the Systems, Packers and Palletizers segments.
MyBook is the new MyRobopac feature that allows you to locate and order the necessary spare parts directly from our online catalogue. The new digital interface features an interactive manual with selectable sections that link directly to the product photo and its reference code.
Detailed information on products, availability and costs, full visibility of sales conditions, the possibility of checking the status of orders and monitoring the activity history: all just a click away, now even easier thanks to the Interactive MyBook function.
PREVENTION IS THE BEST STRATEGY, FOR THIS REASON ROBOPAC OFFERS A READY KIT USEFUL WHEN YOU WILL PROMPTLY NEED TO REPLACE SOME WORN OUT PARTS.
The great experience of Robopac staff allows to define and suggest to the customer the most suitable kit of spare parts for a prompt intervention on each purchased machine.
The kit is available at any time, both when purchasing the machine and afterwards.
You can contact us by the mail to ask for the First Maintenance Kit:
Robopac Systems, Packers and palletizers
For a better and always punctual service to the Customer, Robopac pays a lot of attention to the development of technical and functional updates, that the customer can bring to the machines already purchased in order to have them always at the maximum of their efficiency and productivity.
If the customer has new needs, arisen after the purchase of the machine, they are held by Robopac Service in the maximum consideration with the purpose to offer new solutions able to satisfy the needs that had manifested after the purchase of the product.